Refund policy

Returns

Should you need to return an item for exchange or refund, please email us to create a return.

As we offer free postage when we send goods out, in fairness any returns are at the customers cost. To ensure safe arrival and to give you peace of mind, returns should be sent using Royal Mail Recorded Delivery which will cover you for up to £50 should your parcel not reach us.

Under the Consumer Contract Regulations (2014) we do not accept returns on briefs, shorts, thongs of any similar garment.

Refunds 

Once goods have been received and quality checked refunds will be issued within 48 hours.  All goods need to be returned in a saleable condition, free of any odours, pet hairs and with the original labels correctly attached, loose labels will render the product un-refundable. Please return using the original postal bag or a similar postal product.  

Please Note: Items returned in soiled packaging or boxes that previously contained food products will automatically cancel your right to a refund. (Yes we did have a customer use a pizza box as their form of packaging).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at karen.tomalin66@gmail.com.